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Terms of Service

Effective Date: January 1, 2025

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Reel Estate LLC ("Company," "we," "us," or "our"), concerning your access to and use of the https://tryreelestate.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Services").

By using the Services, you agree to be bound by these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Services and must discontinue use immediately.

1. OUR SERVICES

We provide a software-based tool allowing users to create short-form real estate videos from uploaded listing photos. Users are responsible for ensuring their use of the Services complies with all applicable laws, including U.S. and Texas law. The Services are not intended for use in jurisdictions where such use would be illegal or require additional compliance not met by us. Our Services are not compliant with industry-specific regulations such as HIPAA or GLBA. Do not use our Services for purposes that would subject you or us to these regulations.

2. INTELLECTUAL PROPERTY RIGHTS

We own or hold licenses to all intellectual property rights related to the Services, including software, content, graphics, and trademarks. These materials are protected by U.S. and international intellectual property laws.

You retain ownership of any videos or content you create using our Services. By using our Services, you grant us a limited license to use your content solely to provide and improve the Services.

3. USER REPRESENTATIONS

By using the Services, you represent that all registration information is accurate and that you will maintain the accuracy of such information. You confirm that you are at least 18 years old and will not use the Services for unlawful purposes.

4. USER REGISTRATION

You may need to register to access certain features of the Services. You are responsible for maintaining the confidentiality of your login information.

5. PURCHASES AND PAYMENT

We accept payment by major credit cards and third-party processors like PayPal. You agree to provide current and complete payment information. Recurring payments will continue until you cancel. Sales tax may apply.

6. FREE TRIAL

Free trials are available for first-time users only. You will be charged at the end of the trial unless you cancel or change your subscription.

7. CANCELLATION

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your billing cycle. Contact hello@tryreelestate.com with any questions.

8. PROHIBITED ACTIVITIES

You agree not to misuse the Services. Prohibited activities include hacking, spamming, scraping, uploading viruses, or infringing on others' rights.

9. USER GENERATED CONTRIBUTIONS

You are solely responsible for content you upload to the Services. You warrant that you have rights to such content and that it does not violate laws or third-party rights. You indemnify us against any claims arising from your Contributions.

10. CONTRIBUTION LICENSE

By submitting user-generated content ("Contributions"), including videos, photos, and audio, you grant us a limited, revocable, royalty-free license to store, render, and display the content solely for the purpose of providing and improving the Services.

We will not sell or distribute your content without your explicit written consent. You retain ownership and may request content removal subject to our data retention policies.

11. SOCIAL MEDIA

You may link your account with third-party social media platforms. You are responsible for maintaining compliance with their terms and authorize us to access shared data per your permissions.

12. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites. We are not responsible for any content, policies, or practices of these third parties.

13. SERVICES MANAGEMENT

We reserve the right to manage the Services to ensure compliance with these Terms, including monitoring usage and removing harmful content or users.

14. PRIVACY POLICY

We care about your privacy and data security. Please review our Privacy Policy at https://tryreelestate.com/privacy-policy. By using the Services, you consent to the terms of our Privacy Policy and the collection, use, and sharing of your information as described therein.

Our data handling practices comply with applicable U.S. privacy laws, including the Texas Data Privacy and Security Act (TDPSA). We collect, process, and store user data solely for the purpose of providing and improving the Services. We do not sell or share personal information with third parties without your explicit consent.

You have the right to access, correct, or delete your personal data and to opt out of the sale or targeted use of your personal information, subject to legal exceptions. Requests may be submitted to privacy@tryreelestate.com.

We implement appropriate technical and organizational measures to safeguard your data, including secure encryption of uploads and access controls.

15. COPYRIGHT INFRINGEMENTS

We respect intellectual property rights. If you believe any content on our Services infringes your copyright, please contact us with a proper notice.

15A. DMCA POLICY

If you believe any content on the Services infringes your copyright, you may submit a DMCA-compliant notification to our designated agent: dmca@tryreelestate.com.

Your notice must include:

  • A physical or electronic signature of the copyright owner or authorized agent;
  • Identification of the copyrighted work;
  • Identification of the infringing material and its location;
  • Your contact information;
  • A statement of good-faith belief that the use is unauthorized;
  • A statement under penalty of perjury of the accuracy of your claim.

Misrepresentations may subject you to liability under 17 U.S.C. § 512(f).

16. TERM AND TERMINATION

These Terms remain in effect while you use the Services. We may suspend or terminate your access for violations or illegal conduct without notice.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to update or discontinue any part of the Services at any time. We are not liable for any unavailability or data loss resulting from such actions.

18. GOVERNING LAW

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in Frisco, Texas.

19. DISPUTE RESOLUTION

The Federal Arbitration Act and Texas law govern this provision. You and Reel Estate LLC agree to first attempt informal resolution of any dispute for at least 30 days before initiating arbitration.

Binding arbitration will be conducted under the AAA's rules in Frisco, Texas. You waive the right to trial by jury or participation in class actions.

If arbitration is found unenforceable, disputes shall be brought in state or federal courts in Frisco, Texas. You consent to jurisdiction and waive all defenses of lack thereof.

20. CORRECTIONS

We reserve the right to correct errors or inaccuracies in the Services without prior notice.

21. DISCLAIMER

The Services are provided 'as-is'. We disclaim all warranties to the maximum extent permitted by law.

22. LIMITATIONS OF LIABILITY

We are not liable for indirect or consequential damages. Our liability is limited to the amount you paid us in the 6 months preceding any claim.

23. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims arising from your use of the Services or violation of these Terms.

24. USER DATA

You are responsible for your data and uploads. We are not liable for data loss or corruption.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By using the Services, you consent to receive communications electronically and agree to electronic transactions and signatures.

26. MISCELLANEOUS

These Terms are the entire agreement between you and us. If any part is found unenforceable, the rest remains in effect. No joint venture or agency relationship is created by these Terms.

27. CONTACT US

To resolve a complaint or receive more information about the Services, please contact us at: contact@tryreelestate.com