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Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how Reel Estate LLC ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website https://tryreelestate.com and use our software-based services to create short-form real estate videos (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms, please do not access the Services.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you register for the Services, express interest in obtaining information about us or our products and services, or otherwise contact us.

The personal information we collect may include:

  • Name
  • Email address
  • Payment information (via third-party processors)
  • Uploaded photos, videos, or audio content
  • Business contact details (if applicable)

We may also collect usage data automatically through cookies and analytics tools such as IP address, browser type, device ID, and usage patterns.

2. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

  • To provide, maintain, and improve our Services
  • To personalize user experience
  • To process payments and manage subscriptions
  • To communicate with users regarding their account or support requests
  • To comply with legal obligations and enforce our terms

3. SHARING YOUR INFORMATION

We may share your data with the following categories of third parties:

  • Service providers that support our operations (e.g., hosting via Heroku, payment processing via Stripe, authentication via Clerk, transactional email via SendGrid). These providers process data on our behalf under contractual restrictions and do not use it for their own purposes.
  • Analytics providers (Google Analytics 4) acting as our service provider. Cross-device tracking and ad personalization features (Google Signals) are disabled on our analytics property, so Google does not use your activity on our site for its own advertising purposes.
  • Advertising partners (Google Ads) for conversion measurement and remarketing. Under the California Consumer Privacy Act / CPRA, this constitutes "sharing for cross-context behavioral advertising." You can opt out at any time using the "Do Not Sell or Share My Personal Information" link in our footer, or by enabling Global Privacy Control in your browser — we detect and honor this signal automatically.
  • Authorities if required to comply with laws or legal processes
  • Affiliates or successors in the event of a merger, sale, or restructuring

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, web beacons, and similar tracking technologies to monitor and improve our website and Services. You can set your browser to refuse cookies, but this may limit your use of some features.

5. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect the confidentiality and integrity of your personal data. However, no method of transmission or storage is completely secure.

6. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. YOUR PRIVACY RIGHTS

Under the Texas Data Privacy and Security Act (TDPSA), you may have the right to:

  • Access or delete personal information we have collected
  • Opt out of sharing your data for cross-context behavioral advertising — use the "Do Not Sell or Share My Personal Information" link in our footer, or enable Global Privacy Control in your browser.
  • Request correction of inaccurate information

To exercise any of these rights, please contact us at privacy@tryreelestate.com.

8. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. INTERNATIONAL DATA TRANSFERS

We are based in the United States. If you access the Services from outside the U.S., your information will be transferred and processed in the United States.

10. THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of such third parties.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@tryreelestate.com
Mailing Address: Reel Estate LLC, Dallas, TX