Upgrading and downgrading your plan

You can move between plans at any time. Upgrades take effect immediately; downgrades apply at the start of the next billing cycle. This article covers what happens to your credits, what gets prorated, and when to switch.

Upgrading

Upgrade from the billing page when you need more credits or unlock a paid-tier feature (1080p HD, top-up purchases, etc.).

What happens:

• The change takes effect immediately.
• Your credit allotment is prorated. You get the difference between the new tier's monthly credits and the old tier's, scaled by how much of the cycle remains.
• The new plan's features unlock instantly (1080p HD on Agent/Pro, etc.).
• Your billing cycle stays on the same date. The next renewal charges the new plan's full price.

Example: you're on Basic (150 credits, $X/month) on the 16th of the month. On the 21st (with 25 days left in the cycle), you upgrade to Agent (420 credits, $Y/month). You're charged the prorated difference in price, and your credit allotment increases by the prorated difference: about (420 − 150) × (25/30) ≈ 225 additional credits added to your existing balance.

Downgrading

Downgrade when your volume drops or you want to reduce monthly spend.

What happens:

• The change applies at the start of your next billing cycle, not immediately.
• You keep your current plan's features and credit balance for the rest of the current cycle.
• When the next cycle begins, the account renews at the new (lower) tier with that tier's credit allotment.
• No proration. You paid for the full month at the higher tier and you keep that month.

Example: you're on Pro (960 credits, $Z/month) and downgrade to Agent on the 21st. You keep all 960 credits and Pro features through the end of the cycle. On the next renewal date, you're charged the Agent rate and your account drops to a 420-credit allotment.

Credit rollover (there isn't any)

Credits don't roll over between billing cycles. Whatever you have at the end of the cycle resets to the new cycle's plan allotment.

This is the most common driver of "should I upgrade or downgrade" decisions:

• If you regularly run out before the cycle ends → upgrade
• If you regularly have most of your credits unused → downgrade

See How credits work for the per-action cost breakdown if you want to model your actual usage.

When to upgrade vs. downgrade

Quick decision rules from real usage patterns:

• Empty by mid-cycle, every cycle → upgrade. The proration savings on the partial cycle pay for the upgrade.
• Empty in the last week → stay. You're using your plan efficiently; one busy month doesn't justify a permanent upgrade.
• More than 50% unused at the end of every cycle → downgrade. Save the difference; you can always upgrade later.
• Volume varies seasonally → use the cycle boundaries to switch up for busy months and back down for slow months. There's no penalty for plan changes.

Cancelling vs. downgrading

If you don't need the platform at all for a stretch, cancel rather than staying on a paid plan with no usage. Cancelling drops the account to Free tier at the end of the cycle (you keep all projects and rendered videos), and you can resubscribe whenever you need it without losing any of your data.

If you need some AI generation (just not as much), downgrade to Basic instead of cancelling. The entry tier still gets you 150 credits/month for 1–2 listings.

Common questions

Will I lose my credits when I downgrade? No. You keep your current cycle's credits in full. The lower allotment only applies starting from the next cycle.

Can I upgrade to Pro mid-cycle and then downgrade back to Basic next month? Yes. There's no penalty for plan changes. The Pro prorated charge stands; the next cycle renews at Basic.

What about Enterprise plans? Enterprise plans are governed by their contract terms; reach out to your account contact for upgrade/downgrade specifics.

What happens to my projects if I drop to Free tier? They stay in your account. You can view them, share existing rendered videos, and re-open them when you resubscribe. You just can't generate new AI content (staging, video clips) while on Free.